Posted 23.07. 2020 by Cekindo / Last update on 14.09. 2020
BPO, or Business Process Outsourcing, is a growing trend in today’s business landscape in Vietnam.
For a lot of businesses in Vietnam, BPO makes sense because it allows organisations to concentrate on their core functions and let the experts make use of their talents and time.
The benefits of BPO include the following:
If you have decided that BPO services are for you, continue reading this article and we will tell you the best-kept secret to achieving BPO success.
Just like any business partnership around the world, having a successful BPO in Vietnam requires energy, time, and an intentional desire from the business owner and the provider.
Below are the best approaches that will maximise this mutually-beneficial connection and ensure BPO can truly make a difference for your business.
1. Do Thorough Research of the BPO providers
It is important to know your requirements and research your BPO options on the market before engaging with a BPO company.
You can look for references of organisations that worked with the BPO provider previously.
Then, you can identify how well a company’s BPO is performing, i.e. if the outsourcing has helped the company to grow.
In addition, it is essential to know the BPO company’s work culture, and if they have a solid establishment in the region.
2. Establish Relevant KPIs
Defining one to five strong and relevant KPIs (Key Performance Indicator) is one of the keys of effective BPO.
A company uses KPI to measure how well the organisation performs. By setting KPIs pertaining to BPO, you can know if BPO reflects positively on your company’s revenue and overall performance.
3. Adopt the Latest Technologies
Always look for a BPO company that uses the best and most advanced technologies.
These technologies can boost your business efficiency, and give you a more competitive edge.
Because now you have the tools to help you develop new services and products, enabling your business open to a broader market.
4. Sufficient and Useful Workforce
The continuing success of your business depends greatly on the workforce you have, the right workforce.
So, it is your responsibility to make sure your BPO partner has the sufficient and proper workforce that you require. Your business will start to crumble if you have a weak team that does not serve well.
5. Determine Your BPO Partner’s Financial Health
A BPO partner with financial issues such as bankruptcy will not be able to help you. They may go out of business anytime and your business operations can turn into a fiasco.
In this era of fast-developing markets and business models, businesses in Vietnam are forced to adjust to these rapid-changing market conditions. Businesses that fail to do so will find themselves at a distinct disadvantage.
Cekindo’s BPO in Vietnam allows you to delegate your important but non-core business processes to us.
We are a trusted provider of BPO in Vietnam to help you optimise your business efficiency and reduce costs of operation by freeing up your company’s useful resources.
We apply deep industry experience and innovation to help you reinvent your business operations. Learn more about our services today. Fill in the form below.