What to Expect when Using InCorp Vietnam’s Mystery Shopping Services

  • Customer Satisfaction

    Our delivery team puts your needs first while offering full transparency in operations.

  • Unbiased Employee Insights

    Audits are conducted with complete anonymity and independence.

  • Comprehensive Competitor Analysis

    We help you study your competition and market as part of your business success strategy.

Accounting Outsourcing Services in Vietnam

Our Mystery Shoppers can provide the following two services:

Internal auditing

  • Through mystery shopping, managers and directors can play the role of the customer and regularly measure & analyze the quality of your company’s services.

Competitive research

  • If you are starting from scratch in Vietnam, you can get an overview of the general market, prices, and service quality by researching competitors.

Enhance Your Brand Reputation & Stay One Step Ahead

Bookkeeping Services

When doing business in Vietnam, delivering adequate service isn’t enough. Businesses have to enhance their brand reputation and raise customer satisfaction.

Therefore, every element of the sales process, be it front-line employees, managers, franchisees, or suppliers, must ensure the brand promise is delivered to each and every customer.

Sit down with us for a consultation and determine what you want to measure. What you receive after the audit: an analysis of the entire purchasing journey from start to finish, focusing on the technical and human processes, with a focus on the customer experience and delivery aspects.

If you want to measure the performance and pricing of your competition in Vietnam, look into our external mystery shopping solutions. With our in-depth analysis, you can adapt your strategy and stay one step ahead of the competition.

Internal Service Audit

Financial Invoice Registration

Employee Performance: Sales & Delivery

No matter what business you are in, B2C or B2B, understanding how your customer-faciNo matter what business you are in, B2C or B2B, understanding how your customer-facing teams are performing is essential to identify problems and improve processes. Our mystery shoppers will properly map out the process they went to and the pain points they encountered along the way.ng teams are performing is essential to identify problems and improve processes. Our mystery shoppers will properly map out the process they went to and the pain points they encountered along the way.

Customer Satisfaction

Recent studies have shown that 80% of customers will switch companies based on one single bad experience. Finding those bad experiences yourself before your potential customers can reduce losses significantly. A well-placed mystery shopper will do that for you, at any point in your brand journey.

Improve your Sales Funnel

Recent studies have shown that 80% of customers will switch companies based on one single bad experience. Finding those bad experiences yourself before your potential customers can reduce losses significantly. A well-placed mystery shopper will do that for you, at any point in your brand journey.

Competitive Analysis

Chief Accountant Assignation Vietnam

Competitor Service Analysis

Taking the form of a potential client, we will call, email, or chat with your competitor regarding their services, and through a series of questions, we will get all the information you request, including the length of delivery, the scope of service, and their customer experience level. You will later be able to take the final report, and do an internal comparison to your own services and experience.

Competitor Price Analysis

Included in this external report will be an in-depth analysis and comparison of your competitor’s proposals, pricing models and final costs.

Your Success Plan in Vietnam

1 Submit Document

Submit Your
Information & Requirements

Tell us about your company
needs and aspirations in
Vietnam

2 Book Consultation

Book a Consultation
With Our Experts

Go over your plan with one
of our bilingual business
Consultants

3 Business Launch

Choose a Plan & Succeed
In Vietnam

Together we will expand
your business in Asia's
fastest growing economy

MEET OUR EXPERTS

Thanh (Tim) Ta

Business Consulting Manager

Tim Ta is the Head of the Business Consulting Department of Incorp Vietnam. He is a seasoned professional with more than 6 years of consulting experience in Vietnam for market entry, incorporation, and real estate investment.

Vojtech Zehnalek
Vojtech Zehnalek, MSc.

CEO

Vojtech Zehnalek is the CEO of the Cekindo Vietnam office. He graduated in Economics and International Trade from the University of Economics in Prague, the Czech Republic, and he also earned a Business Degree at the Vlerick Business School in Belgium.

Contact Our Consultants

Please send your question(s) by filling in this form. Our consulting team will quickly answer you via Email for a free consultation. Due to the current situation we are able to provide our services 100% online for everyone safety

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